Hours
Online appointment booking is available 24 hours a day. Phone reception hours: [Weekdays & Saturdays] 6:00 PM to 5:00 AM the next day, [Sundays & Holidays] 9:00 AM to 5:00 AM the next day.
| Time | Mon | Tue | Wed | Thu | Fri | Sat | Sun/Hol |
|---|---|---|---|---|---|---|---|
| 6:00-18:00 | - | - | - | - | - | - | ● |
| 18:00-5:00 | ● | ● | ● | ● | ● | ● | ● |
[Mon-Sat] 18:00-5:00 next day
[Sundays & Holidays] 9:00 AM - 5:00 AM next day
*Doctors from affiliated medical institutions will provide house call services.
Features
Multilingual Support
We employ translation and interpretation systems to accurately communicate your symptoms.
Safe & Reliable
Experienced Japanese doctors with home visit expertise will attend to you.
On-site Medication
The doctor will provide appropriate medication on the spot based on their assessment of your symptoms.
How to
Contact / House Call Request
We accept house call reservations (medical appointment reservations) by phone or through our website. Please first describe your symptoms in detail to our operator.
Triage & House Call Assessment
Our operator will contact the doctor on duty that day, and if a house call is deemed appropriate, we will inform you of the available time and the attending doctor. The final decision on whether a house call is appropriate will be made by the doctor.
Doctor's Visit
The doctor will visit your hotel. The doctor will bring examination equipment, medical tools, and medication, and will visit the hotel with a driver. Please understand that we may be delayed from the scheduled visit time depending on the situation.
Examination & Prescription
The doctor will examine you and conduct tests as necessary. Rapid tests for COVID-19, influenza, adenovirus, and strep throat are available. The doctor will provide you with a few days' worth of medication on the spot and explain the effects and how to take it.
What We Treat
Conditions We Can Treat
Fever, Headache, Chills, Cough, Phlegm, Sore Throat, Vomiting, Diarrhea, Abdominal Pain, Constipation, Palpitations, Dizziness, Blood Pressure Fluctuations, Hypertension, Hypotension
Injuries, Sprains, Bruises, Chest Pain, Asthma, Insomnia, Edema
Hives, Allergies, Diabetes, Gout, Burns
Feel free to contact us even if it's your first time.
Our service is available to anyone regardless of symptom severity. Phone reception hours: [Weekdays & Saturdays] 6 PM - 5 AM [Sundays & Holidays] 9 AM - 5 AM
Area
Service Areas
Your Information
The following information will be required
• Patient information (name, age, gender, language) • Contact phone number, accommodation facility, room number • Current condition • Requests, preferred time, travel details • Passport number
FAQ
Can anyone request a house call during service hours?
Yes. Our service is available to anyone regardless of the severity of symptoms or age.
Is identification required to use the service?
Yes. We require identification such as a passport to ensure accurate medical information.
What languages are supported?
We support English, Chinese, and Korean.
What languages are supported during consultation?
We provide interpretation services in English, Chinese, and Korean during consultations.
How do I use my insurance?
We will issue a Japanese or English medical certificate that you can submit to your insurance company for reimbursement.
Can anyone request a house call during nights and holidays?
Our service is available to anyone regardless of the severity of symptoms or age.
Can medications be prescribed on-site?
The doctor will provide appropriate medication on the spot based on their assessment of your symptoms.
Can you issue a medical certificate?
Yes, we can. If you request via email, we will send a PDF file the next day. (The medical certificate will be in English.)